Your custom is very important to us and we look forward to supplying you with all your tanning requirements for many years to come. In order that we may deal successfully together we would appreciate very much if you could read and comply with our terms and conditions as laid out below and on the next page.

Definitions

Throughout these Terms and Conditions, the expression "the company" refers to: Home Tanning Ltd.

Ordering Procedure

1.) Orders may be placed 24hrs per day . We ship most small items by Royal Mail 1st Class and most are received by our customers the next day, but please do allow 7 working days before informing us of an item not arriving as Royal Mail only class an item as lost after 14 working days. Orders must be placed before 3.30pm Monday to Friday to be despatched that day on stock items. If you are desperate for an item, please phone us during office hours and we can arrange for a guarenteed next day delivery service. Orders placed in on a Friday will be delivered the following Monday unless a Saturday delivery is requested. Orders placed on a Saturday and Sunday will not be despatched until Monday. N.B. Saturday delivery will be charged at £25.00 on any order. This excludes Tubes/ Lamps and Sun Beds. Please confirm pricing for Saturday delivery on these items with us.

2.) Orders may be placed by:

Payment Procedure

3.) Initial orders must be paid in full at time of purchase

Payment methods accepted are:

Credit/Debit Card (all major cards are accepted including American Express. N.B There are no surcharges for payments made by card)

Cheque: made payable to Home Tanning Ltd please always include on the back of the cheque your address and quote reference or products required
Proforma Invoice: issued upon request

Delivery

4.) All goods remain the property of the company until paid in full and therefore may be reclaimed if payment terms are not met.

5.) Lotion orders over £200.00 nett will be delivered Free of Charge (Mainland UK only). N.B This does not include lamp, parts or equipment purchases.

6.) All orders below £200.00 nett value will be subject to delivery fee.

7.) Saturday delivery charged at £25.00 on any orders except those stated on line "1" N.B Saturday delivery will be only be made by request.

8.) Upon receipt of delivery, any shortages or damages must be reported to the Company within 2 working days, in order for rectification's/ claims to be made.

Backorders

9.) Should an item be out of stock at the time of ordering it will be automatically placed on back order, unless otherwise stated.

10.) Back orders will be despatched once the item is in stock.

11.) Back orders will not incur a delivery fee

Returns Procedure

12.) Prior to returning goods to the Company please telephone the office for a Returns Number.

13.) All unwanted goods would be subject to a 15% restocking fee.

14.) It is your responsibility to ensure that goods are suitably packaged and safely returned to the Company, preferably by recorded delivery in order that proof of delivery can be obtained if goods go missing or are damaged in transit.

15.) The Company will not credit postage on returns or unwanted goods.

Notes

16.) All prices are correct at the time of going to press. However, manufacturers and suppliers prices may change and the Company therefore reserves the right to alter prices without notice.